Privacy Policy – How DV999 Protects Your Data in Pakistan

This Privacy Policy explains how dv999 ("dv999", "we", "us", "our") collects, uses, stores and protects the personal information of users ("you", "Player") who access or use the dv999 platform at dv999.click. It applies to all registered and unregistered visitors from Pakistan and covers all products and services offered by dv999 — including sports betting, live casino, Ludo games, Aviator crash games, and the VIP Club.

By using the dv999 platform, registering an account, making a PKR deposit, or simply browsing dv999.click, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how dv999 handles your data as described here, you should not use the platform and should contact us to request account closure and data deletion.

dv999 collects personal data in two main ways: information you provide directly when registering and using the platform, and information collected automatically as you interact with dv999.click. Here is a breakdown of both categories:

Information You Provide Directly

Information Collected Automatically

• Device & browser data: Device type, operating system, browser version, screen resolution.
• IP address: Used for fraud prevention, geolocation verification and platform security.
• Session data: Pages visited on dv999, time spent, buttons clicked, games played and bets placed.
• Cookies and similar technologies: As described in Section 5 of this policy.
• Transaction logs: Full history of PKR deposits, withdrawals, bets, game rounds and bonus activity.

dv999 uses the personal data it collects from Pakistani players for the following specific purposes:

• Account creation and management: To register your dv999 account, verify your identity, maintain your account settings and process your requests.
• Processing PKR transactions: To handle deposits, withdrawals and bonus credits in Pakistani Rupees via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card methods.
• Delivering platform services: To allow you to place sports bets, play casino games, participate in Ludo tournaments, use the VIP Club and access all other dv999 products.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, account sharing, multi-accounting and other prohibited behaviours as defined in the dv999 Terms and Conditions.
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements and any other legal obligations applicable to dv999's operations.
• Customer support: To respond to your queries, resolve disputes and improve service quality.
• Responsible gaming: To administer self-exclusions, deposit limits, loss limits and session controls you set in your account, and to identify players who may benefit from responsible gaming support.
• Platform improvement: To analyse how Pakistani players use dv999 in aggregate and use those insights to improve the product, fix bugs and introduce features that serve players better.
• Marketing communications: To send promotional offers, bonus alerts and platform updates to players who have opted in to receive them (see Section 8).

dv999 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

dv999 does not sell your personal data. We may share your information with carefully selected third parties only in the following circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, banking partners and card processors receive the payment data necessary to process your PKR deposits and withdrawals. These partners are bound by their own strict data security obligations.
• Identity verification providers: KYC and AML compliance requires us to verify player identity. We may share relevant identity documents with regulated verification service providers for this purpose.
• Fraud prevention services: Aggregate behavioural and device data may be shared with fraud detection platforms to protect dv999 and its players.
• Game software providers: Some live dealer and RNG games on dv999 are powered by licensed third-party game studios. Your in-game activity is processed by these studios under data processing agreements with dv999.
• Legal authorities: dv999 will disclose personal data to law enforcement, regulatory authorities or courts when required to do so by applicable law, legal process or enforceable governmental request.
• Business successors: In the event of a merger, acquisition or transfer of dv999 business assets, player data may be transferred to the successor entity, subject to this Privacy Policy remaining in effect.

dv999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and dv999 servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this connection is active when you use dv999.click.
• Password hashing: Passwords are never stored in plain text. dv999 uses strong cryptographic hashing algorithms so that even in the unlikely event of a data breach, your password cannot be recovered from stored data.
• Payment tokenisation: dv999 does not store full card numbers or mobile wallet credentials on its servers. Payment data is tokenised — replaced with a secure reference — by our payment processing partners.
• Two-factor authentication: Players can enable 2FA on their dv999 accounts for an additional layer of login security.
• Access controls: Internal access to player data at dv999 is restricted on a strict need-to-know basis. Staff members can only access the data relevant to their specific role.
• Regular security audits: dv999 platform security is periodically reviewed and tested to identify and address vulnerabilities.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to Pakistani players, dv999 will notify affected users promptly and take all necessary steps to contain and remediate the breach.

dv999.click uses cookies and similar browser-based technologies to provide a functional, personalised and secure experience. Cookies are small text files stored on your device by your browser when you visit dv999.

dv999 does not use third-party advertising or tracking cookies. We do not allow ad networks to place cookies on dv999.click. You can manage or clear cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in or using dv999 properly.

As a Pakistani player using dv999, you have the following rights regarding your personal data. To exercise any of these rights, contact dv999 at support@dv999.click or via live chat. dv999 will respond within 14 calendar days and will not charge a fee for standard requests.

Processing PKR payments at dv999 requires us to collect and verify certain financial information. This section explains how that data is handled.

When you make a deposit or withdrawal at dv999, your payment details are processed by our licensed payment partner for that method — Easypaisa, JazzCash, NayaPay, SadaPay, your bank (for IBFT) or your card issuer. dv999 receives a transaction reference and confirmation but does not store your full mobile wallet number, card number or bank account details in unencrypted form on dv999 servers.

dv999 is required by applicable anti-money laundering regulations to conduct Know Your Customer (KYC) checks. This may include requesting a copy of your CNIC, proof of address, or evidence of the source of funds used for large or unusual deposits. KYC documents submitted to dv999 are:

• Stored securely with access restricted to authorised compliance staff only.
• Used solely for the purpose of identity verification and AML compliance.
• Retained for the period required by applicable law (typically 5 years after account closure — see Section 9).
• Never shared with third parties except for the purpose of completing the verification itself or where legally required.

If dv999 suspects that a PKR transaction is linked to money laundering, fraud or any other financial crime, we are legally obligated to report this to the appropriate Pakistani authorities and may freeze the associated account pending investigation. Players will be notified of account freezes where legally permissible.

dv999 may send promotional offers, bonus notifications, tournament announcements and platform updates to Pakistani players by email, SMS or in-platform notification. Marketing communications are sent only to players who have opted in to receive them.

You can update your marketing communication preferences at any time through your dv999 account settings. Alternatively, every marketing email from dv999 includes an unsubscribe link that will remove you from the mailing list within 48 hours. Opting out of marketing communications does not affect your ability to use dv999 or receive transactional messages (such as deposit confirmations and withdrawal notifications), which are sent regardless of marketing preferences.

dv999 does not share your contact details with third-party marketers. All promotional communications you receive related to dv999 will come from dv999 directly through official channels.

dv999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with applicable legal obligations. The following general retention guidelines apply:

• Active account data: Retained for the lifetime of your dv999 account plus 5 years after permanent account closure.
• PKR transaction records: Retained for a minimum of 5 years as required by applicable financial and anti-money laundering regulations.
• KYC / identity documents: Retained for 5 years after account closure or the last regulated transaction, whichever is later.
• Support communications: Retained for 3 years to enable dv999 to respond to follow-up queries, disputes or regulatory enquiries.
• Marketing preferences: Retained until you update or withdraw consent, plus 12 months to confirm opt-out has been applied.
• Self-exclusion records: Retained for the duration of the self-exclusion plus 5 years to prevent inadvertent re-registration during exclusion periods.

When data is no longer required, dv999 will securely delete or anonymise it so that it cannot be used to identify individual players. Where deletion is not technically possible immediately, the data will be isolated from active use until deletion can be completed.

dv999 reserves the right to update this Privacy Policy at any time. When we make material changes — that is, changes that significantly affect how we collect, use or share your personal data — we will notify registered Pakistani players by email to the address on their account and/or by displaying a prominent notice on dv999.click for at least 7 days before the updated policy takes effect.

Minor updates — such as clarifications, grammar corrections or changes that do not materially affect the substance of the policy — may be made without notice. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the dv999 platform after the effective date of any Privacy Policy update constitutes acceptance of the revised policy. If you disagree with any material change, please contact dv999 support before the effective date to discuss options including account closure and data deletion.

If you have any questions about this Privacy Policy, want to exercise your data rights, need to report a privacy concern, or simply want to understand how dv999 handles a specific type of data, please get in touch:

• Email: support@dv999.click — mark your subject line "Privacy Request" for priority routing
• Live Chat: Available within your logged-in dv999 account, 24 hours a day, 7 days a week
• Languages: Both English and Urdu
• Response time: Data rights requests are handled within 14 calendar days

dv999 takes every privacy query seriously. Whether you're a new Pakistani player wanting to understand your rights before depositing, or an existing member with a specific question about how your data is used, we're here to help with clear, honest answers.